An AI concierge for every guest — in every language, 24/7.
Unified inbox across every channel. AI agents reply in the guest's language, handle pre-stay, in-stay and post-stay, coordinate with field ops, and turn messages into revenue.
Everything you need from guest communication, out of the box.
Unified channel inbox
Airbnb, Booking.com, Vrbo, direct and SMS threads consolidated per reservation with full context.
Multilingual by default
Replies in the guest's native language — detection, translation and tone matching built in.
Automated upsells
Early check-in, late check-out, mid-stay cleans and add-ons priced per property and attributed to revenue.
Reviews, end to end
Timed review requests, draft responses for every review, sentiment tracking at portfolio level.
Dynamic pricing assistant
Nightly rate recommendations from market data, occupancy, seasonality and competitor moves.
Direct booking site
Per-operator booking website with payments, policies and guest portal — no separate vendor.
Every conversation, one thread.
HOLM pulls messages from every channel into a single reservation-aware thread. AI agents handle the repetitive 80% inside your policies; exceptions come to you with full context.
- One thread per reservation across every channel
- Policy-bound auto-replies with one-click handoff to you
- Escalation triggers: safety, refund thresholds, negative sentiment
Messages that earn.
The same agents that answer questions also offer upgrades, schedule mid-stay cleans, and time review requests — with attribution per property, per channel, per stay.
- Upsell catalogue defined per property
- A/B tested offer timing and pricing
- Revenue attribution tied to the agent action
One pillar is useful. Together they run the business.
Ready to bring guest communication onto HOLM?
See HOLM in your portfolio in 30 minutes. We'll walk through your channels, properties and workflows live.