HOLM.
The Platform

Six pillars. One AI operations team.

HOLM replaces the patchwork most short-let operators run on. Each pillar works on its own; together, they take the day-to-day off your plate and keep you in control of the decisions that matter.

01
Guest communication

An AI concierge for every guest — in every language, 24/7.

Unified inbox across every channel. AI agents reply in the guest's language, handle pre-stay, in-stay and post-stay, coordinate with field ops, and turn messages into revenue.

Unified channel inboxMultilingual by defaultAutomated upsellsReviews, end to end
02
Field operations

Cleaning, maintenance and inventory on one intelligent workflow.

Auto-assign cleaners and contractors by location, skills and SLA pressure. GPS check-ins, AI photo QC, damage detection and inventory — all in one mobile app.

Intelligent schedulingMobile app for field staffAI photo quality controlDamage & wear detection
03
Finance

Consolidated P&L per property, per portfolio, per owner.

Reconciled across booking channels, payment processors and operational costs. Owner statements, tax-ready exports and anomaly detection — all generated automatically.

Consolidated P&LOwner statementsReimbursements & expensesTax-ready exports
04
Guest experience

Branded stays, zero friction at check-in.

A guest portal per stay with check-in instructions, house manual, Wi-Fi, recommendations and live messaging. Digital ID, deposits, smart-lock access and noise monitoring included.

Branded guest portalDigital ID verificationSmart-lock & IoTMultilingual touchpoints
05
Growth

An acquisition engine for the properties you don't yet manage.

Owner acquisition CRM, market intelligence on your target neighbourhoods, channel-manager distribution, and a white-label option for operators running their own brand.

Owner acquisition CRMMarket intelligenceChannel managerWhite-label option
06
AI supervision

The control plane that makes AI safe enough to trust with ops.

Define per-property policies — tone, pricing bounds, refund limits, escalation rules, quiet hours, languages. Every AI action is bounded, logged, auditable and reversible.

Policy consoleFull audit logConfidence-based handoffOversight dashboard
Before & After

Stop juggling 10+ tools.

Most operators run their business on a spreadsheet, a WhatsApp group and four tabs of their PMS. HOLM replaces all of it with one platform and an AI team.

Before HOLMChaos
  • WhatsApp groups + 3 inboxes across OTAs
  • Revenue reconciled in Excel once a month
  • Ops coordinator on-call every weekend
  • Damage discovered days after the guest left
  • Upsell opportunities missed in 60% of stays
  • Owner reports assembled by hand
With HOLMClarity
  • One inbox across every channel — AI replies in the guest's language
  • Finance auto-reconciles daily, owner statements auto-generated
  • AI runs nights + weekends; exceptions routed to you with context
  • Damage flagged from cleaner photos before the next guest arrives
  • Upsells offered at the optimal moment, attributed per property
  • Tax-ready exports per jurisdiction, one click
How it works

Three steps to an AI operations team.

No migration weekends, no rebuilding your playbooks from scratch. HOLM learns from your existing properties and takes over the work you don’t enjoy.

01

Connect your channels

Airbnb, Booking.com, Vrbo, direct bookings, payment processors, smart locks, accounting — our adapter layer brings them under one roof in hours, not quarters.

02

AI runs operations

Agents handle guest messages, assign cleaners, detect damage, reconcile finance, draft review responses and recommend prices — 24/7, in every language.

03

You supervise from one console

Exceptions come to you with context. Everything else happens inside the policies you set. One morning review replaces a full ops standup.

Run your operations with an AI team.

See HOLM in your portfolio in 30 minutes. We'll walk through your channels, properties and workflows live.

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