The control plane that makes AI safe enough to trust with ops.
Define per-property policies — tone, pricing bounds, refund limits, escalation rules, quiet hours, languages. Every AI action is bounded, logged, auditable and reversible.
Everything you need from ai supervision, out of the box.
Policy console
Per-property policies for tone, pricing, refunds, escalations, quiet hours and languages.
Full audit log
Every agent decision logged with inputs, outputs, policy reference and one-click reversal.
Confidence-based handoff
High-stakes decisions (refund caps, safety, legal) route to a human with full context.
Oversight dashboard
Daily summary of what agents did, what they asked, and what’s waiting for your review.
Policy versioning
Change policies safely — every change is versioned, diffable, and tied to the outcomes it produces.
Governance ready
Evidence for SOC 2, GDPR and procurement reviews is produced as a by-product, not a project.
Define once, supervise always.
Every agent action is gated by a policy you own. Change tone, pricing bounds or escalation triggers per property — and watch the audit log reflect the new rule immediately.
- Policy templates per property type
- Portfolio defaults with per-property overrides
- Diff view so you can explain changes to owners and auditors
A 10-minute morning review, not a full ops standup.
The oversight dashboard rolls up what the AI did, what it wanted to do but asked about, and what it needs your sign-off on. Approve, reverse or retrain in one click.
- Portfolio-wide summary: handled, escalated, drafted
- One-click reversal — actions are first-class, not opaque
- Feedback turns into better defaults the next day
One pillar is useful. Together they run the business.
Ready to bring ai supervision onto HOLM?
See HOLM in your portfolio in 30 minutes. We'll walk through your channels, properties and workflows live.